Return Policy

If you are not entirely satisfied with your purchase, we are here to help with our return policy.

Eligibility for Returns

• Items must be returned within 14 days from the purchase date.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase is required.
• Certain items such as perishable goods, custom-made products, and personal care items may not be eligible for return.

Return Process

• Contact our customer support at support@grada.com to initiate a return request.
• Once approved, we will provide instructions on how to return your item.
• The customer is responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 14 business days.
• Shipping fees are non-refundable.

Exchanges

• If you need to exchange an item, please contact us to confirm availability.
• Exchanges are processed once we receive the original item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the issue.
• We will provide a replacement or full refund as applicable.

Contact Us

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Contact us

For any questions regarding our return policy, please contact us at: returns@grada.com